AI Concierge
Every inquiry answered. Including the ones at eleven at night.
A 24/7 concierge that answers guests across web chat, phone, SMS, DM and web forms in your brand voice, and hands off to a person the moment it should.
Book a 30-minute walkthroughWhat breaks without it
An inquiry arrives at eleven at night, on one of six channels, while the team is busy with the customers already in the room.
By morning it's unanswered, sitting in someone's personal inbox, or gone. Nobody logged it, so nobody knows it happened.
Guests ask three places at once and book the one that answers. Speed is the whole decision, the room, the menu and the reviews never get evaluated.
What we do
Answers on every channel a guest actually uses
Web chat, phone, SMS, Instagram and Facebook DM, and web form submissions all land in one place and get a reply immediately, not the next morning. One thread per guest, whichever door they came through.
Speaks the way your brand speaks
We train it on your menus, hours, policies, private dining terms, room types and house language, then tune tone until it reads like your best host on a good night. It says the things you would say and declines the things you would decline.
Knows what it should not handle
Large-format bookings, complaints, press, comped situations and anything sensitive route straight to a named person with the full conversation attached. The handoff carries context so no guest repeats themselves.
Holds under a surge
Event weekends, a feature that lands, a night that runs three or four times normal volume, the concierge absorbs it without the team stepping off the floor.
The work
Hotel Indigo Williamsburg and Aliya Cocktail Den, the deck, the pass and the bar the concierge answers for.
How we work together
Three ways to run it
DIY
For teams with an in-house marketer who wants better tooling.
- Platform access for your team
- Setup and configuration walkthrough
- Client-managed day-to-day
- Documentation and self-serve support
DFY
For operators who want it run, not managed.
- GOALS runs it end to end
- Structured onboarding
- Monthly reporting
- A named contact who knows your brand
DFY+
For multi-location and multi-brand groups with events in the calendar.
- Everything in DFY
- Quarterly strategy sessions
- Creative production
- Cross-channel planning around live moments
Proof
90%+ of conversations contained during a 3–4x demand surge
Continent Brooklyn
May 2025 – February 2026 engagement. Reported in Food & Beverage Magazine.
See hospitality workWhere this shows up
- Hospitality
Restaurants, bars and hotels where the concierge runs during service.
- Live Events
Event weekends are when inquiry volume spikes hardest.
- CRM
Every contained conversation becomes a contact record, not a lost text.
- Email Marketing
A reply to a MailFlow email lands in a live conversation, not an inbox queue.
See it answer your inquiries, in your voice.
Thirty minutes. If it isn't a fit, you'll know by the end of the call.