The bar at Hotel Indigo under warm light

Reputation

The room is great. Make the search results agree.

Reviews, listings and responses handled continuously, in your voice, across every place a guest checks before deciding.

Book a 30-minute walkthrough

What breaks without it

One bad Saturday becomes the first thing anyone reads for the next nine months.

Nobody replies, because replying is one more thing on a closing shift, so the only voice on the page is the unhappy one.

Meanwhile the hundreds of good nights leave no public record at all.

What we do

Every review answered, in brand voice

Responses that sound like the house, not a template, within a window that still matters to the person who wrote it.

Listings kept accurate everywhere

Hours, menus, photos and location data consistent across the platforms guests check, including the ones you forgot you had.

Good nights turned into public record

Structured prompts that make it easy for satisfied guests to say so, without begging or incentives.

Escalation with a real person attached

Serious complaints routed to an owner or GM the same day, with context, before they become the top result.

The work

Hotel Indigo dining room set before service
Table setting in the Hotel Indigo dining room
Cocktail on the pass at Hotel Indigo
Rooftop pool deck at Hotel Indigo with the skyline behind

How we work together

Three ways to run it

DIY

For teams with an in-house marketer who wants better tooling.

  • Platform access for your team
  • Setup and configuration walkthrough
  • Client-managed day-to-day
  • Documentation and self-serve support
Book a 30-minute walkthrough

DFY

For operators who want it run, not managed.

  • GOALS runs it end to end
  • Structured onboarding
  • Monthly reporting
  • A named contact who knows your brand
Book a 30-minute walkthrough

DFY+

For multi-location and multi-brand groups with events in the calendar.

  • Everything in DFY
  • Quarterly strategy sessions
  • Creative production
  • Cross-channel planning around live moments
Book a 30-minute walkthrough

Proof

4.97 average across 116 reviews. 95% responded since January 2024.

GOALS, our own Google profile

Live and public.

Where this shows up

Hotel Indigo rooftop at night with the lights on

Let's audit what people find first.

Book a 30-minute walkthrough

Thirty minutes. If it isn't a fit, you'll know by the end of the call.