GOALS
Rooftop bar at Hotel Indigo Williamsburg, back bar lit and stools along the counter

Hospitality

Three rooms at one address, one system across all three.

A rooftop cocktail den, a chef-driven restaurant and a ballroom, each with its own guest, all answered the same way.

Brands

  • Hotel Indigo Williamsburg, Continent Brooklyn
  • Aliya Cocktail Den
  • Willow Hall

Aliya Cocktail Den on the roof, Continent Brooklyn on the restaurant floor, Willow Hall for events. Three rooms, three kinds of inquiry, one system carrying all of them.

Results

All figures from the May 2025 – February 2026 engagement, reported in Food & Beverage Magazine.

  • Continent Brooklyn

    • 346% increase in total leads
    • Engagement up 222%
    • Awareness up 72%
    • Ranked #1 upscale Caribbean restaurant on Google in Brooklyn
    • 12,679 messages handled
    • 3,040 structured conversations
    • 2,666 CRM-ready leads (21% message-to-lead)
    • 41,209 site visitors
    • 948 web chat conversations
    • 478 leads (50% conversation-to-lead)
    • 90%+ of conversations contained during a 3–4x demand surge

    Surge figures from February 2026.

  • Aliya Cocktail Den

    • Conversions up 95% across calls, orders, forms and chats
    • Response time improved 80%
    • Engagement up 55%

As reported in Food & Beverage Magazine, March 2026. read the piece.

In their words

“The future of hospitality isn't about adding more technology. It's about using technology thoughtfully to preserve brand integrity, elevate the guest experience, and scale excellence across markets. Operators who prepare now will define the World Cup era.”
Alexander Valencia, IHG Hotels & Resorts

Industry voice, not a GOALS client

“For us, hospitality has always been about anticipation. AI gave us the ability to listen better, respond faster, and stay present with our guests even during peak demand. It doesn't replace hospitality. It protects it.”
Aliya Huey, Proprietor, Aliya Cocktail Den
“Great food brings people in. But if the systems behind the restaurant can't keep up, you start losing guests before they ever sit down.”
Chef Scotley Innis, Continent Brooklyn
“Events are where hospitality gets tested the most. If that inquiry goes unanswered or delayed, the opportunity disappears.”
Nycole Flynn, Head of Marketing, Willow Hall

The work

Client photography from Hotel Indigo Williamsburg and Aliya Cocktail Den. No frames of Continent Brooklyn or Willow Hall exist yet.

What we run here

Dining room at night, fireplace lit and tables set along the windows

You made the moment. Let's make it count.

Talk about a brand partnership

A conversation about your brand, your calendar, and what a full partnership would cover. No pitch deck.